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Tuesday, August 4, 2009

Lois McElravy - EzineArticles.com Expert Author

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Monday, August 3, 2009

Matching Performance Standards and Customer Feedback - 5 Ways to Put the "Perform" in "Performance"

1. Feedback and Performance: Not Form Filling
No one likes filling out forms. Your customers are no exception. So don't ask them. If you must use a form for customer feedback find an inducement so that they'll complete and return it. Phone calls or brief personal interviews are much better than forms.

2. Show Customers You Are Serious
Leaving a blank form in a "prominent" place and doing nothing else tells customers you don't really value their opinion. Form design is important too. It's easier for customers to tick boxes than to write statements. A telephone or face to face interview shows your genuine interest.

3. Ask The Right Questions
You want your customers to tell you four things

what they enjoyed about dealing with you
what they didn't like about dealing with you
how you could improve the transaction
whether your staff met your performance standards

The meeting or not of performance standards may also be part of the first three objectives.

4. Be Specific
However you ask your questions, be specific. Say "Did the technician wear a clean uniform?" not "Was the technician clean and presentable?" to make things easier for the customer use Yes/No responses or seek "percentage" answers e.g. "If you were rating the serviceman on a 1-10 scale, what score would you give for keeping you well informed?" Avoid generalizations.

5 Doing It
List the performance standards that customers should experience. Write questions relating to each standard. Be careful to include all standards even if they seem small. What's small to you may be big to customers. Prepare a script incorporating the questions. A script is essential. Determine what you want your staff to say, the exact words to use and the order in which they should use them.

Conclusion
We have performance standards because they make good business sense. They also help to ensure that customers get what they want. It makes sense to involve customers to help you assess staff performance. It also shows that in your business, staff performance and customer opinion are closely related.

Leon Noone invites you to contact him on http://www.leonnoone.com where you can collect your free copy of his 42 page Special Report: "5 Proven Methods For Improving Employee Performance On The Job". He's published books on staff selection and team development as well as various video, text/audio and self instruction programs on selection, training, motivation and performance systems.

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Identity Theft Prevention - 12 Things To Do If Your Checks Are Missing Or Stolen

One of the easiest ways a fraudulent person can access your bank is through a check. All they need to do is pick your pocket, handbag or briefcase, and they might even get the whole check book filled with blank pages. Can you imagine what damage this person could do if he or she could forge your signature? If you do realize one day that your check is missing, it could very well be stolen by such a thief. Stop payments on all issued checks immediately, because you may not have issued them! Do get your bank statements, and speak with the bank officials to see if any of the leaves have already been used. In most cases it would be easier to verify this if you could provide the check numbers. If you are a regular check user and are aware and fearful of identity theft, you could use these measures to feel safer about the issue -

1. You could ask for a credit report from a credit agency to see if there are unusual transactions from your account. It may be a small transaction at first, as a 'trial run' to suck your money out little by little.

2. Write down all the check numbers every time you issue one - this way you would realize immediately when one or more leaves is missing, and then go ahead and stop payment on them.

3. Don't keep all your eggs in one basket! Carry your passport, check books and other important personal papers in different bags/wallets.

4. Do not place any check account statement in your mailing box. that makes it an easy target for identity thieves.

5. Do ask for privacy procedure processes at the bank.

6. Keep all the check statements on record for future reference.

7. If you need a new check book, collect it personally at the bank rather than have it mailed to you. All a thief would need to do is break open your mail box!

8. It is a bad idea to write down your social security number on any check. This way, if you lose your check, you also just give your social security details to the thief.

9. take the time to review your bank statements as they are coming in. Look for any unusual transaction, and contact the bank to verify.

10. If you apply for a check account, ask for the return of application once it is approved - so it does not fall into the wrong hands.

11. Use all the space in the allotted area when writing out a check. Do not leave space for someone to add to it. Also, use a permanent marker when writing checks.

12. If you find a check missing from your book, call the police and call the bank before that.

Abhishek is a Personal Security expert and he has got some great Identity Theft Prevention Secrets up his sleeves! Download his FREE 136 Page Ebook, "Identity Theft - Don't Be The Next Victim!" from his website http://www.Survival-Today.com/14/index.htm. Only limited Free Copies available.

Sunday, August 2, 2009

How Much Time Each Week Do You Spend on Your Job Search?

Many of my coaching clients ask me how much time they should spend on their job search while in career transition.Â The answer depends on how motivated they are to land that next job. Â The amount of effort put forth in a job search will directly impact the results and time it takes to find a new position.Â From my perspective, if you are in career transition, looking for a job IS your full time job.

Most full time "40 hour a week jobs" require more than 40 hours of actual work each week.Â Most of us spent 30 to 60 minutes commuting each way to work.Â The actual amount of time spent going to and working at a full time job is likely 50 to 70 hours a week.Â Are you spending that much time in your job search?

When I work with career coaching clients, I have them keep a journal to document their activities and results.Â On our weekly coaching call, we review the week's activities; results that have been achieved and determine the next steps. Â By documenting their job search activities they have a factual record of their accomplishments and the effort they put into their job search. If at the end of the week, the journal pages are blank, they can see their effort expended was minimal.

If you are looking for work and not getting the results you desire, track the effort you are putting into your job search. At the end of the week reflect on your activities and accomplishments. If you are not happy with the results, change your approach the next week.

And now I would like to offer you my free weekly newsletter of career and networking tips http://www.AprilMWilliams.com/
April M. Williams, Career Coach, Public Speaker, President CyberLife Tutors
- Have the courage to change!

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Saturday, August 1, 2009

Sony Mini CD-R 22-Min 200 MB Spindle (50-Pack)

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Tuesday, August 4, 2009

Lois McElravy - EzineArticles.com Expert Author

Lois McElravy - EzineArticles.com Expert Author

Tara Reed - EzineArticles.com Expert Author

Tara Reed - EzineArticles.com Expert Author

Monday, August 3, 2009

Matching Performance Standards and Customer Feedback - 5 Ways to Put the "Perform" in "Performance"

Matching Performance Standards and Customer Feedback - 5 Ways to Put the "Perform" in "Performance"

Identity Theft Prevention - 12 Things To Do If Your Checks Are Missing Or Stolen

Identity Theft Prevention - 12 Things To Do If Your Checks Are Missing Or Stolen

Sunday, August 2, 2009

How Much Time Each Week Do You Spend on Your Job Search?

How Much Time Each Week Do You Spend on Your Job Search?

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Reviews : JVC M-DV60TA Mini-DV for High-Definition Digital Recording

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Saturday, August 1, 2009

Sony Mini CD-R 22-Min 200 MB Spindle (50-Pack)

Reviews : Sony Mini CD-R 22-Min 200 MB Spindle (50-Pack)

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Sony Mini CD-R 22-Min 200 MB Spindle (50-Pack) Overviews

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